Email Us
support@shadowlabs.co.nzWe usually reply within 24 hours (Mon–Fri).
Live Chat
Chat with us right here on the website during business hours.
Order Support
Questions about your order, shipping or returns? We've got you covered.
Based in Napier
Napier, New ZealandBuilt in the shadows. Supporting Kiwis nationwide.
Frequent Questions
Need a quick answer? Check out our FAQs or get in touch.
Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way.
Unopened products can be returned within 30 days of purchase for a full refund. Reach out to our support team to start a return.
Domestic orders typically arrive within 2–4 business days. You'll get tracking details as soon as your order ships.
We accept all major credit and debit cards, as well as popular digital wallets at checkout.
Yes! We ship across Australia and New Zealand. Shipping costs and timeframes are calculated at checkout.
No. Every Shadow Labs product is formulated to be free of banned substances and is safe for competitive athletes.