privacy policy

At Shadow Labs, we respect your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a purchase. We're committed to keeping your information safe and secure — no shortcuts.

Last updated: 13 September 2026

1. Information We Collect

We collect personal information you provide to us, such as your name, email address, shipping address, phone number and payment details when you place an order or sign up for updates.

2. How We Use Your Information

Process and fulfil your orders
Communicate with you about your order or enquiries
Send promotional emails (only if you've opted in)
Improve our website and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties (such as payment providers, shipping partners and email platforms) only where necessary to provide our services.

4. International Transfers

Some of our service providers may store or process your information overseas. When this happens, we ensure your data is protected with appropriate safeguards.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse or disclosure. Your data is stored securely and handled with care.

6. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic and support our marketing efforts. You can choose to disable cookies in your browser settings, but some features may not function properly.