1. About Us
This website is operated by Shadow Labs. Throughout the site the terms "we", "us" and "our" refer to Shadow Labs. By accessing or using our website (shadowlabs.co.nz) and placing an order, you agree to be bound by these Terms & Conditions.
2. Products
All products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a balanced diet and healthy lifestyle. Always read the label and follow directions for use. If you have a medical condition, are under 18, pregnant or breastfeeding, consult your healthcare professional before use.
3. Orders & Acceptance
Placing an order does not guarantee acceptance. We reserve the right to decline or cancel any order for any reason, including suspected fraud, pricing errors, stock availability or regulatory restrictions. You will be notified if your order is cancelled and any payments will be refunded.
4. Pricing & Payment
All prices are listed in NZD and include GST (where applicable). We accept secure payments via the methods displayed at checkout. Prices and product availability may change at any time without notice. We are not liable for any pricing errors.
5. Shipping & Delivery
We ship throughout New Zealand and to selected international locations. Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by couriers, customs, or events outside our control. Risk in the goods passes to you once they are dispatched.
6. Returns & Refunds
If you're not satisfied with your purchase, please refer to our Shipping & Returns Policy for full details. Products must be unused, unopened and in original condition unless faulty. Return shipping costs are the responsibility of the customer unless the product is faulty or we have made an error.
7. Faulty Products
If a product is faulty, please contact us at support@shadowlabs.co.nz with your order number and details. We will assess the issue and, if applicable, arrange a replacement or refund in accordance with the Consumer Guarantees Act 1993 (New Zealand).
8. Intellectual Property
All content on this website — including logos, images, product designs, text and graphics — is the property of Shadow Labs and may not be used, reproduced or distributed without our prior written consent.
9. Prohibited Use
You agree not to use this website for any unlawful purpose or in any way that could damage, disable, overburden or impair the site or interfere with any other party's use of the site. Misuse, including attempted fraud or chargebacks, may result in legal action.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices or products offered on those sites.
11. Limitation of Liability
To the fullest extent permitted by law, Shadow Labs will not be liable for any indirect, incidental or consequential loss or damage arising from your use of this website or our products.
12. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
13. Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will be available on this page with the date of the most recent update. Continued use of our website constitutes acceptance of any changes.